Customer Service – How to Maximize the Performance of Your customer support Team
About This Course
Objectives
Now you can achieve a motivated and efficient customer service team like never before. You will dramatically improve all your service skills and learn to use powerful techniques to ease your communication with any customer. As global economy is rapidly changing and un-certain, it is directly determine our customers mindset and demands.
The special added value of such course is that it opens for you the real causes for the global crisis, and teaches you the new techniques to provide effective customer care to maintain and grow your business.
The course is a single day, approx. 7 hours.
Who Should Attend
Service, technical support, customer care personnel, service managers and team leaders, project
managers
Overview
The 21th cent. Forces new global economy which changes the customer profile and behavior.
The new customer has different needs and new demands. Any organization that understands that and adapt to changes will safely cross the new era of uncertain economy. Today, more than ever before customers choose where to do business based on the quality of service they receive. Total customer satisfaction is crucial then ever; it is a way of life that companies are adopting in order to gain and maintain market share. This course will empower you with all the know-how you need to become more professional and successful in what you do.
You'll get clear strategy followed with step-by-step guide to use that will help you to achieve desired
results.
Main Topics
Powerful Communication techniques to enhance customer relationships
• How to achieve verbal control to deliver your message.
• Develop creative and innovative thinking.
• Flexibility and adaptive to change.
• Cross cultural awareness
• Team work, collaboration.
• Knowledge of customer service cultures.
• How to reduce stress to minimum while serving customers.
• CRM system in your department – tutorials and benefits.
• Special add: the secret to achieve success in business and life.
Instructor
The author and facilitator of this training program is a professional inspiring figure with 20 years of training experience in 40 countries.
Related Courses
Related Services
– Individual coaching for fast and successful implementation
